The platform complies with UK GDPR, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations, and the Gambling Commission's Licence Conditions and Codes of Practice.

Personal data collected

• Identification and verification data: name, date of birth, address, photographs or video, identity documents, proof of address.
• Contact details: email address, telephone number.
• Account and usage information: username, preferences, responsible gambling settings, support interactions.
• Transaction and betting data: deposits, withdrawals, stakes, outcomes, payment methods, chargeback information.
• Technical data: IP address, device identifiers, browser type, operating system, approximate location, cookies and similar technologies.
• Compliance records: age and identity checks, sanctions screening, affordability and safer gambling assessments, audit logs.

Why information is collected

• To provide and maintain services, operate accounts, and process payments.
• To meet legal obligations, including KYC, AML, fraud prevention, and responsible gambling duties.
• To secure the platform, detect misuse, and manage incidents.
• To improve the website and services through analytics and testing.
• To send service messages and, where consent or another lawful basis applies, marketing communications.

Security measures

• Encryption in transit and at rest where appropriate.
• Strict access controls, multi-factor authentication, and role-based permissions.
• Network monitoring, logging, and segregation of environments.
• Vendor due diligence and contractual safeguards for processors.
• Staff training, confidentiality obligations, and secure development practices.
• Tested incident response and breach notification procedures.

Data retention and destruction

• Account records are kept for the life of the account.
• After closure, records are retained only as needed for regulatory, AML, tax, and dispute purposes, typically up to 6 years, and AML records up to 5 years after the end of the relationship.
• When retention ends, information is securely deleted or anonymised.

User rights

Users have rights under UK GDPR, including:

• Access to personal data and to receive a copy.
• Rectification of inaccurate information.
• Erasure, restriction, or objection, subject to legal retention requirements.
• Data portability for information provided by the user.
• Withdrawal of consent where processing relies on consent.
• Complaint to the Information Commissioner's Office.

Controller and contact

Agent No Wager is the data controller for this website. Privacy queries can be sent to [email protected].

Personal information is used only for lawful purposes and processed in a fair and transparent manner:

• Account operation and customer support, including identity verification and age checks.
• Payment processing, withdrawals, chargeback handling, and transaction records.
• Compliance activities: KYC, AML, sanctions screening, affordability and safer gambling monitoring, and reporting to regulators when required.
• Security and fraud prevention, including risk scoring and investigation of suspicious activity.
• Service improvement, analytics, testing, and quality assurance to enhance the online experience.
• Personalisation of content and settings to provide relevant services.
• Marketing by email, SMS, or on-site messages where consent or legitimate interests apply, with the option to opt out at any time.

The platform does not sell personal data.

How to access and update

• Users can request a copy of their personal data and details of processing activities.
• Corrections can be requested if information is inaccurate or incomplete.

How to delete

• A deletion request can be made at any time. Certain records may be retained to meet legal or regulatory duties, resolve disputes, and prevent fraud. Non-essential data will be erased or anonymised.

How to make a request

• Contact [email protected] and describe the request. Proof of identity may be required to safeguard accounts.
• A response will be provided within one month, or users will be informed if more time is needed for complex requests.

By using Agent No Wager, users consent to security checks and to the processing of payment data by approved payment service providers necessary for transactions and fraud prevention.

This website and its services are for persons aged 18 and over. The operator does not knowingly collect personal information from minors. Age cannot be verified without identity documents, so checks may be requested to confirm eligibility. If a parent or guardian believes a minor has provided personal information, a request for deletion can be sent to [email protected] and the account will be closed and data removed where legally permissible.

Personal information may be processed in other countries where technology partners, payment providers, or support teams operate, including the EEA and countries outside the UK. Use of the site constitutes consent to such transfers. The platform implements safeguards such as adequacy decisions, the UK International Data Transfer Agreement or EU Standard Contractual Clauses with the UK Addendum, encryption, and strict access controls. All partners are required to protect confidentiality and to process information only under documented instructions.

This policy forms part of the terms that govern use of the services. A disclaimer may clarify or limit the scope or effect of certain rules, provided it does not restrict statutory rights under UK law. The policy applies once the user accepts it by signature, explicit acceptance, or by acceding through continued use of the website. Nothing in this policy excludes rights that cannot be limited by law.

Cookies are small files placed on a device by websites to store and retrieve information. They are used for statistics, behaviour analysis, personalisation, security, and site improvement. Types include strictly necessary, performance and analytics, functionality, and advertising cookies. Unless a shorter period applies, cookies are retained for up to 1 year. Users can manage preferences via the on-site cookie banner and browser settings. Some third-party cookies may be set by analytics or advertising partners according to their own policies.

Use of this website means full acceptance of this Privacy Policy. The current version published on the site prevails over any previous version. Continued use after updates indicates acceptance of the revised policy. Users who do not agree should stop using the services and contact support regarding their data rights.

Personal information may be shared with third parties where required by law, to resolve disputes, to enforce agreements, or to deliver services. Typical recipients include payment processors, identity and sanctions screening providers, fraud prevention services, analytics vendors, cloud hosting, and customer support tools. A current list or the purpose and scope of sharing will be provided on the site or on request. By providing data, the user consents to sharing for these purposes, subject to appropriate safeguards and contracts that protect information.

The site may contain links to external websites that have their own privacy policies and security practices. The operator is not responsible for the content or data handling of external sites. Users should review the privacy information of each third-party website before submitting personal details. Use of external services is at the user's discretion.