Use live chat for the fastest help. Agent No Wager live support connects you to a real person in minutes.

• How to start chat: tap the chat icon on the bottom right of the website or go to Menu > Help > Live Chat in the app.
• Hours and language: available 24/7 in English.
• Best for: login issues, password reset, verification guidance, deposit or withdrawal status, bonus questions, game not loading.
• Expected response: first reply usually under 2 minutes. Complex checks may take 10 to 30 minutes.
• Tips for faster answers:
  • Include username, registered email, and a short summary of the question.
  • Add screenshots of any error.
  • Share transaction IDs for payments.
  • Keep the chat window open to avoid a queue return.
  • For safety, never share full card numbers or your password in chat.

Email suits detailed questions that need attachments or a written trail. It complements day-to-day customer service when chat is not ideal.

• How to email: open Help Centre > Email Support on the website or app, choose a category, and send your message through the form so it reaches the right team.
• Categories: Account, Payments, Verification (KYC), Technical, Responsible Gambling, Complaints.
• Best for: formal complaints, KYC document submissions, receipts and statements, technical logs, GDPR and privacy requests.
• Expected response: first reply in 2 to 12 hours. Complex reviews may take up to 24 hours.
• Tips for faster handling:
  • Use a clear subject, for example: UK | Payments | Username | Deposit pending.
  • Write the timeline and what you tried.
  • Attach screenshots or PDFs. Include transaction IDs, bet IDs, and timestamps.
  • Send from your registered email so the support team can locate your account.
  • If you prefer direct mail, use the support email shown in the Help Centre for your issue type.

Speak to an adviser for urgent matters that are easier to explain by voice. Say the issue, confirm security details, and get step-by-step guidance.

• How to call: open Help Centre > Phone to view the UK support number or request a callback in the app.
• Hours: direct calls handled Mon to Fri, 09:00 to 18:00 UK time. Callback requests can be made 24/7.
• Costs: calls to the displayed free number are free from most UK mobiles and landlines.
• Best for: payment holds, account lockouts, urgent verification checks, responsible gambling requests.
• Expected response: typical queue 1 to 5 minutes. Many issues are resolved during the call.
• Tips for faster support:
  • Have username, registered email, and recent deposit or withdrawal details ready.
  • Call during off-peak times such as 09:00 to 11:00 or 14:00 to 16:00.
  • Use callback if the queue is long. The helpline number 24 7 callback option prioritises urgent cases.
  • Keep your phone available for identity verification steps.
• Note: the Agent No Wager helpline number is shown after login to protect your privacy.

Prefer messaging apps? You can contact support on verified channels for quick questions. The Agent No Wager support team will direct you to secure chat for account checks.

• Platforms: WhatsApp and Telegram for private messages, Facebook Messenger and X for quick contact and updates.
• How to find the right profiles: use only links in the website footer or Help Centre. Look for the verified badge where available.
• Best for: general queries, service updates, basic troubleshooting, status checks when you cannot access the app.
• Expected response: 1 to 8 hours depending on traffic.
• Safety tips:
  • Do not share passwords, full card details, or selfies by DM. If needed, an adviser will move you to the secure uploader.
  • Ask for confirmation that you are speaking to official customer support.
  • Keep messages short and include your username so the team can find your account once you switch to secure chat.

Having trouble loading a game or completing a payment? Technical support can diagnose the cause and provide a fix.

• How to get help: open Live Chat and choose Technical Support, or use Email Support and select the Technical category. You can mention Agent No Wager support team in your chat if the issue spans multiple products.
• Common issues handled: login loops, geolocation errors, failed deposits or withdrawals, game crashes, spins not settling, balance not updating, app install or update issues, KYC upload errors.
• Expected response: live chat in under 5 minutes. Fix times range from 2 to 24 hours depending on provider checks.
• What to include for faster troubleshooting:
  • Device model, OS version, browser or app version, and connection type.
  • Game title and provider, stake size, bet or transaction ID, and timestamps.
  • Screenshots or a short screen recording of the error.
  • Steps already tried, such as cache clear, relogin, or reinstall.
  • Your location setting and permission status if you see geolocation prompts.

Priority service is available for eligible players. It offers faster answers and direct routes to customer service when the stakes are high.

• Access: if eligible, open the VIP Hub in the app to start priority chat, view the dedicated email, or request a priority callback.
• Best for: high-value payment checks, time-sensitive verification, account reviews, and bespoke limits.
• Expected response: live chat reply usually under 60 seconds. Email within 2 hours. Callback within 10 minutes.
• How to qualify: reach the required loyalty tier or receive an invitation. Check your account messages for updates.
• Tips to get the most from VIP:
  • Use the VIP contact routes listed in your hub so the team can respond first.
  • Share the context upfront, including amounts, timestamps, and any provider references.
  • Book scheduled calls for complex matters to avoid repeats.
  • Keep notifications on to receive answers promptly.
• For reference: Agent No Wager customer service will show all VIP contact details once your status is active.