Responsible Gaming

Gambling always carries an inherent risk of financial loss. No outcome is ever guaranteed, and no strategy can eliminate that risk entirely.

Agent No Wager encourages all players to approach gambling as a form of entertainment, not a source of income. Staying in control of your time and spending is the foundation of a positive experience.

The following principles support responsible play:

• Set a budget before you start and stick to it;
• Only gamble with money you can afford to lose;
• Treat losses as the cost of entertainment, not as debts to recover;
• Keep track of the time you spend playing;
• Take regular breaks to maintain perspective;
• Never chase losses by placing larger or more frequent bets;
• Keep gambling separate from your personal and financial responsibilities;
• Use the responsible gaming tools available on the platform to support your habits;
• Talk to someone you trust if gambling starts to affect your daily life;
• Seek professional guidance if you feel your behaviour is becoming difficult to control.

Gambling addiction is a recognised condition that can develop gradually, often without the individual noticing the early warning signs. Being aware of these indicators is an important step in protecting your wellbeing.

The following signs may suggest a gambling problem is developing:

• Spending more money on gambling than originally intended;
• Continuing to gamble despite repeated financial losses;
• Feeling restless or irritable when attempting to reduce or stop gambling;
• Lying to friends, family, or colleagues about gambling habits;
• Using gambling as a way to escape stress, anxiety, or difficult emotions;
• Borrowing money or selling possessions to fund gambling;
• Neglecting work, studies, or personal relationships due to gambling;
• Repeatedly failing to cut back or stop gambling despite genuine efforts;
• Feeling a persistent urge to bet increasing amounts to achieve the same level of excitement;
• Experiencing anxiety, depression, or guilt directly linked to gambling behaviour.

If any of these signs are familiar, professional support is available and can make a significant difference.

Taking action early is key to preventing gambling from causing lasting harm. Agent No Wager provides tools and guidance to help players maintain healthy habits.

The following recommendations can help address problematic betting behaviour:

• Use deposit limits to cap the amount of money available for gambling within a set period;
• Set session time limits to prevent extended play;
• Activate cooling-off periods or self-exclusion options directly through the platform;
• Register with GamStop, the UK’s national self-exclusion scheme, to restrict access across multiple licensed gambling sites;
• Avoid gambling when feeling emotionally vulnerable, stressed, or under the influence of alcohol;
• Keep a personal log of gambling sessions, including time spent and amounts wagered;
• Speak openly with a trusted friend or family member about your gambling habits;
• Contact a professional counselling service that specialises in gambling addiction;
• Remove saved payment details from your account to create a natural pause before depositing;
• Focus on alternative leisure activities to reduce the time available for gambling.

A range of established organisations provide free, confidential support to anyone affected by gambling addiction in the UK. These services are available to both individuals experiencing difficulties and their families.

Key support resources include:

• GamCare (www.gamcare.org.uk) – provides a National Gambling Helpline, live chat, and counselling services across Great Britain;
• GamStop (www.gamstop.co.uk) – a free self-exclusion service covering all UK licensed gambling operators;
• Gambling Therapy (www.gamblingtherapy.org) – offers free online support groups and one-to-one therapy in multiple languages;
• Gamblers Anonymous UK (www.gamblersanonymous.org.uk) – a peer support network with in-person and online meetings throughout the United Kingdom;
• BeGambleAware (www.begambleaware.org) – an independent charity providing information, advice, and referrals to treatment services;
• Gordon Moody (www.gordonmoody.org.uk) – specialist residential treatment programmes and online therapy for those with severe gambling problems;
• NHS Northern Gambling Service (northerngamblingservice.nhs.uk) – a free NHS service providing assessment and treatment for gambling disorder in England.

Players who are concerned about their gambling behaviour can contact the Agent No Wager support team at any time. The team is available to assist with activating responsible gaming tools, processing self-exclusion requests, and directing users to appropriate external resources.

Available contact methods include:

• Live Chat – accessible directly through the Agent No Wager website for immediate assistance;
• Email – players can send a message to the support team for non-urgent queries, with responses provided during operating hours;
• Help Centre – a dedicated section on the platform covering responsible gaming policies, self-exclusion procedures, and limit-setting guidance.

All communications related to responsible gaming are handled with full confidentiality and in accordance with UK Gambling Commission requirements.